IT help desk software
Helpion-Helpdesk is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.
Built to supercharge your IT help desk
Incident
Management
Service Request
Management
Problem
Management
Desktop Operations
Management
Change
Management
Configuration
Management
User (IT user) Relations
Management
Vendor Relations
Management
Service Level
Management
Resources
Management
Platform
Management
Reports
&KPI
Flexible plans for your IT needs
Standard
IT help desk software
The perfect starter kit to get your ticketing right.
- Incident management
- Self-service portal
- Knowledge base
- Multi-site support
- SLA management
- Help desk reports
Professional
help desk + asset management
The right package for integrated IT Asset management.
All features in standard plus:
- Help desk management
- IT asset discovery
- Software asset management
- Asset inventory reports
- Purchase & contracts management
Enterprise
help desk + ITIL + asset + project
The complete ITIL ready ITSM suite with all features that an IT service desk needs.
All features in professional plus:
- Incident management
- Problem management
- Change management
- IT project management
- Service catalog
- Asset management
- CMDB (Available only on-premises)
What our customers say
"Helpion Plus has provided tremendous value for our organization. It's easy to manage, very powerful IT support system. We use it to manage requests for multiple teams in our company like IT, facilities, marketing and HR."
Harland Spevak
PROJECT MANAGER"I find Helpion Plus to be extremely customizable IT ticketing software. Without all the fuss of coding and testing, we were able to roll it out and train our analyst base quite efficiently. It has helped us manage our requests and keep our inventory under control with great ease. "
Philip Dalessio
IT MANAGER"One of the major advantages of Helpion Plus is that it complies with ITIL life cycle. This has reduced the time and efforts of our team to adopt incident and change management. Another advantage compared to the other help desk ticketing software is, the simple and user-friendly interface. "
Jolie Gros
Support Specialist"Helpion Plus has provided tremendous value for our organization. It's easy to manage, very powerful IT support system. We use it to manage requests for multiple teams in our company like IT, facilities, marketing and HR."
